KUWAIT: Zain receives an award during the event.

KUWAIT: Zain, the leading digital service provider in Kuwait, received three public relations and customer service awards in recognition of the company’s distinguished efforts during the year 2019. The announcement was made during the conclusion ceremony of the Kuwait Public Relations and Customer Service Prize, which was hosted by Kuwait’s Public Relations Association at Jaber Al-Ahmad Cultural Center (JACC) under the patronage of His Highness the Amir Sheikh Sabah Al-Ahmad Al-Jaber Al-Sabah.

The awarding ceremony witnessed the attendance of His Highness the Amir’s representative the Minister of Social Affairs Dr Ghadeer Aseeri, Head of Amiri Protocols Sheikh Khaled Al-Abdullah Al-Sabah, and Head of Kuwait’s Public Relations Association Jamal Al-Nasrullah, who presented Zain’s awards to the company’s Customer Care Director Raed Al-Thaqeb, Media Relations Department Manager Alia Al Awadhi, and Corporate Sustainability Department Manager Haya Al-Mana.

Zain received the biggest share of awards during the event; the Excellence in Customer Service in the Telecommunications Sector Award to shed light on the company’s distinguished efforts in providing the best customer service to its customer base, considered the largest in Kuwait.

The company was also awarded with the Excellence in Corporate Sustainability in the Telecommunications Sector Award to highlight its effective social and humanitarian campaigns all year round as part of its comprehensive Corporate Sustainability and Social Responsibility Strategy. Zain also received the Excellence in Social Media Accounts (Instagram) in the Telecommunications Sector Award in recognition of the company’s active and creative communication with customers through social media channels.

Kuwait’s Public Relations Association dedicates this prize to shed light on the distinguished efforts and achievements of companies and organizations in the fields of public relations and customer service across all industries from both the public and private sectors. The event also featured a number of workshops about the strategies of PR and customer service targeted at employees of ministries and organizations.

The judging committee – responsible for selecting the winners – consisted of local and international PR and Customer Service experts who evaluated the participating entities as per the highest international standards. The standards included serving customers while meeting their needs, distinguished social contributions, excellent media presence, and more.

During December 2019, Zain proudly received four titles as part of the seventh Advertising Creativity Award. The award, organized by the Arab Media Forum, awarded Zain with the TV Commercial Award for its Ramadan TVC, Direction Award for its Eid TVC, Creativity Award for its National Day TVC, as well as the Customer Service Excellence Award presented to Zain Kuwait’s Chief Corporate Communications and Relations Officer Waleed Al-Khashti.

This recognition from Kuwait’s Public Relations and Customer Service Prize showcases Zain’s distinguished PR and media involvement, and further strengthens the company’s role as a leading private sector company launching several public relations and marketing campaigns all year round. Zain will continue supporting this very important field which carries significant and informative messaging to the public at large and the communications world as a whole, whether through traditional or modern media tools.