AhmadA young employee helped her, an old woman, as he noticed her running here and there in the hot weather, while one employee sent her to another, while the other told her to come back tomorrow. With her papers in hand, she tries to process a transaction at one of the ministries, because time means a lot to her and then she almost fell down. An employee approached her and asked her why she was running around the building for hours since early morning under the heat and humidity. She complained to him that she is trying to process a transaction that requires a few signatures by employees in the same place.

One employee sent her to another and so on and she does not know what to do. There were people – employees of both genders at their desks, eating drinking and breathing. The office that does not need more than one employee is crowded with four or five.

Another has six desks and all those sitting there do not work. As for the phrases, “Come Tomorrow,” or “Bring …” or “Bring the signature of …” is something easy for the employee to say, however it is very difficult for the patron. The young employee took the papers from her and within half an hour, the transaction was processed. The well-mannered man said one sentence: “Do not think that all Kuwaitis are not good.” True, this is correct. But how many employees who deal with patrons, especially non-Kuwaitis, are good? And how many are not? Who among them perform his job honestly and who, with negligence? I say it, with great regret that the competent employees who are committed to the job and the good ones among them are on the decline in our country, under conditions of lawlessness and carelessness that is widespread among ministries’ employees.

This well-mannered employee shouldered the duty of correcting the negative image of the Kuwaiti employee that is repeatedly observed in most ministries’ offices, particularly those offices Kuwaitis and non-Kuwaitis frequent.

This simple sentence and the initiative of this Kuwaiti employee to help that non-Kuwaiti woman, absorbed all her pains, exhaustion and anger for the disrespect she faced, so she told him: “True, not all Kuwaitis are the same… there are some who are like you.”

—Translated by Kuwait Times

By Iqbal Al-Ahmad