Bank wins ‘Most Innovative Digital Bank’ award for real time payment tracker

KUWAIT: National Bank of Kuwait (NBK) was awarded “Best Consumer Digital Bank”, the “Best in Mobile Banking” in Kuwait and the Most Innovative Digital Bank in Real Time End-To-End Payment Tracking on Customer Payment worldwide by” Global Finance Magazine for 2019.
In an award ceremony held in Dubai, NBK received its awards and was recognized in the presence of NBK top executives including Dimitrios Kokosioulis Deputy Chief Executive Officer – IT & Operations Group, National Bank of Kuwait, Mohammed Al-Kharafi, General Manager – Group Head of Operations at NBK and Dhari Al-Quraishi, Deputy General Manager, IT & Operations Group.


Global Finance, headquartered in New York, was founded in 1987 and is one of the leading publications specialized in economic research and analysis. The magazine has a circulation of over 50,000 and readers in 188 countries. Winning banks were chosen among entries evaluated by a world-class panel of judges consisting of financial and technology sector leaders and under the supervision of Infosys, the global leader in consulting, technology and digital transformation, in collaboration with the magazine’s staff. Global Finance Magazine uses a variety of subjective and objective criteria for choosing the winners, including: the strength of strategy for attracting and servicing digital customers, success in getting clients to use digital offerings, growth in numbers of digital customers, breadth of product offerings, evidence of tangible benefits gained from digital initiatives, and web/mobile site design and functionality.


Commenting on receiving those prestigious awards, Dimitrios Kokosioulis, Deputy Chief Executive Officer – IT & Operations Group said: “NBK always strives to maintain its leading position as a digital banking pioneer through continuously offering new and innovative digital services and introducing digital transformation standards in traditional bank branches”.


“NBK Mobile Banking and NBK Online Banking are among the key services offered by the Bank as it caters to the young population in Kuwait, with over 63 under the age of 30. Moreover, Kuwait has one of the highest internet and mobile penetration levels in the world.” He added.


Kokosioulis highlighted that digital transformation is a main pillar of Consumer Banking Group’s strategy that supports NBK Group’s main objective by fulfilling customers’ needs and requirements.
In 2018, NBK achieved strong growth in mobile transactions, which increased by 40 Y-o-Y, thus confirming the success of its efforts aimed at encouraging customers to use digital banking channels.


NBK Mobile Banking is a safe and easy channel to manage accounts from anywhere and at any time. Customers can conveniently open a new account, view transactions made on accounts and credit cards, check their NBK Miles Points and NBK Rewards Program Points, pay outstanding credit cards balance, pay bills online, find the nearest branch, ATM or CDM in Kuwait, as well as submit an account statement request and order checkbooks, in addition to a wide array of services. NBK Mobile Banking is constantly evolving by adding new and innovative services and improving existing services. Some of the newest features include managing banking cards while traveling, increasing the monthly transfer limits and updating customers’ contact information, making NBK Mobile Banking the greatest companion while travelling.
For the second consecutive year, NBK was named the “Best Digital Bank ” and “Best Mobile Bank in Kuwait ” for 2019 by Global Finance magazine.