KUWAIT: The Huawei Consumer Business Group – Kuwait yesterday inaugurated its first fully-integrated after sale service center. The Center provides high quality maintenance, parts and warranty services for all Huawei smartphones and devices, in addition to a VIP service exclusive to Huawei loyal users and the smartphone experience corner which allows customers to test a smartphone before making a purchase.
The Huawei Service Center was inaugurated by Huawei’s Kuwait Consumer Business Group, Country Manager, Jim Zhu, Huawei Technologies Kuwait CEO, Trevor Liu, Future Communications Company CEO, Huawei’s Kuwait Consumer Business Group President for Middle East and Africa, Gene Jiao, Country Manager Salah Al- Awadhi, Huawei users and loyal users, as well as members of the local media. Huawei’s Kuwait Consumer Business Group, Country Manager, Jim Zhu, said during the inauguration: “Huawei’s strong partnership with Kuwait started by servicing the telecommunications sector and enhancing its network through its close relation with the Ministry of Communications and network providers in the country.
Our offering has since expanded to provide high-quality consumer products to the local market. Our internet devices and smartphones have gained unprecedented interest by the local market. The opening of the Huawei Service Center is just a natural step to enhance the customer experience offered by Huawei.” The Huawei Service Center aims to enhance customer experience by providing them with quality experience from the purchase of a device to its use and maintenance.
The opening expands on services provided by the company in Kuwait, which include a dedicated call center and collection points at branches operated by its partner, the Future Communications Company. Zhu said: “Through the Center, we aim to offer more than just an after sale service. We have designed the Center to provide an enhanced and exclusive experience in which customers can also test new devices before making a purchase. We know that smartphones and tablets play a significant role in each individual’s life. This is why we are enabling them with choices to choose what best suits their lifestyle while taking advantage of the high quality service.”
Zhu added: “The Huawei customer experience extends as well to the warranties provided as devices and chargers have a one-year warranty, six-month for batteries and three-month for headsets.” Zhu concluded his speech saying: “We are committed to servicing our customers with a fast and efficient service. This commitment comes as part of our larger commitment to Kuwait, a major market for our company in the Middle East. We are very proud of this new milestone and success which fully benefits our customers and partners.”
Huawei is ranked third largest smartphone manufacturer in the world in 2015, and second in the Android smartphones category. The company’s success comes after a series of successful flagship smartphones launched in international markets since 2015. The most acclaimed smartphones included the recent launches of the Mate 8 and the P9, as well as the Huawei smart watch. The Huawei Consumer Business Group – Kuwait is part of “Huawei Technologies – Kuwait” which was established in 2015 with a vision to build a better connected Kuwait. Locally, Huawei provides services and consultancy in the fields of communications networks, information technology solutions to enterprises and offers consumer devices ranging from routers to mobile phones.