Award for enhancing business operations with unique solutions

KUWAIT: Burgan Bank, a dynamic and progressive Kuwaiti bank, was recently awarded one of the best ‘Regional Problem Solver’ awards in recognition of the exceptional solutions addressing potential challenges by its respective Call Center. Dedicated to ensuring optimal customer experiences through the adoption of international standards and raising the bar on performance management, Burgan Bank was handed the prestigious distinction by INSIGHTS Middle East during a ceremony that took place at the Crowne Plaza Hotel in Dubai on the 25th of April 2018.

INSIGHTS Middle East, a Dubai-based enterprise is the only Call Centre dedicated professional services organization in the Middle East. Now in its thirteenth year, the INSIGHTS Middle East Call Center Awards competition is the undisputed regional indicator for remote customer interaction success and widely acclaimed as having the most comprehensive selection and awards criteria of its type in the world.

Displaying intelligent and flexible attributes, Burgan Bank’s Call Center participants were congratulated for their robust approach to handling customer queries and concerns. Utilizing training methodologies that were exclusively designed and adapted in-house, the employees demonstrated advanced communicative abilities and reaped outstanding results.
The award was presented by Dominick Keenaghan, CEO and President of INSIGHTS Middle East to Munther Al-Saleh, Burgan Bank Contact Center Manager during the event.

Established in 1977, Burgan Bank is the youngest commercial Bank and second largest by assets in Kuwait, with a significant focus on the corporate and financial institutions sectors, as well as having a growing retail, and private bank customer base. Burgan Bank has majority owned subsidiaries in the MENAT region supported by one of the largest regional branch networks.

The Bank has continuously improved its performance over the years through an expanded revenue structure, diversified funding sources, and a strong capital base. The adoption of state-of-the-art services and technology has positioned it as a trendsetter in the domestic market and within the MENA region. Burgan Bank’s brand has been created on a foundation of real values – of trust, commitment, excellence and progression, to remind us of the high standards to which we aspire. ‘People come first’ is the foundation on which its products and services are developed.

The bank was re-certified with the prestigious ISO 9001:2008, making it the first bank in the GCC, and the only bank in Kuwait to receive such accreditation for the third consecutive year. The Bank also has to its credit the distinction of being the only Bank in Kuwait to have won the JP Morgan Chase Quality Recognition Award for twelve consecutive years.