KUWAIT: Public employees have a bad reputation in Kuwait. They are often viewed (by locals and expats alike) as lazy, incompetent or worse, corrupt. But not all reflect the negative stereotypes. Instead, there are many hardworking, ambition civil servants who are dedicated to their jobs and who perform all the required tasks in a timely manner and with a positive attitude. Kuwait Times spoke with one such civil servant, a young woman with high ambitions and a sunny disposition.
Sarah Al Rashid is a civilian employee at the Ministry of Interior (MOI). She is responsible for issuing certificates and letters for Interior Ministry employees, both civilian and uniformed and handles dozens of requests each week.
Sarah starts her work day at 8:00 am and stays at the office until 2:00 pm; rarely ever leaving earlier. “Once I reach the office, I start my work with a cup of coffee. Then I’m ready to welcome the patrons who come to be issued different certificates; I’m never free as I always have work to do,” Sarah told the Kuwait Times. “If there are no patrons waiting, I don’t play games on my mobile or chat with my colleagues. In my free time, I help in the volunteer groups that I’m a member of.
I make my time busy, not the other way around,” she said. Sarah took up this role in 2008 but is working on earning a law degree and hopes to grow in her chosen field. “After graduating from the Police Academy, I was appointed to this job which suits my degree.
Currently I’m studying law and after graduation, I may transfer to another job that will suit my new, higher education,” Sarah explained. Though she has plans of transferring to another job, Sarah shared her fondness for her work and her colleagues. “I like my work and enjoy doing it, especially because of the group that I’m working with.
In general I’m satisfied, yet I like to grow and improve my career,” Sarah revealed. At work, Sarah always meets people and different situations happen. She shares one of the funny situations she experienced: “Once, a patron came to the Passports and Nationality Department to get his passport, which wasn’t ready yet. When I told him so, he got angry and started yelling, saying he wants to travel, although it wasn’t my fault and I couldn’t help him.” “I also got mad and when I’m mad, I smile. He didn’t like it, so he threw water on me, leaving me wet,” she recalled. Sarah doesn’t remember facing any serious problems or conflicts at her work and is satisfied in general. Her colleagues helped her when she first joined and she now helps the new employees. “I finish my work and leave happy. The most important thing about work is to like it and I do, so I’m happy and I don’t complain,” Sarah concluded.
By Nawara Fattahova