Clinics vs Hospitals

Talal Al-Ghannam

Talal Al-Ghannam

Good morning my honorable readers, and I wish you all a blessed day. In this article, I would like to shed light on some incidents that happened to me personally and to some of my friends at different clinics and hospitals in Kuwait. Clinics and hospitals must be the safe haven for sick people who want to hear soothing and assuring words, rather than feeling scared or unwelcomed.

Let me start with some incidents that happened to my friends at a number of public hospitals. A close friend of mine took his 5-year-old boy to a hospital near Hawally complaining from high fever. As soon as he entered the doctor’s room, the doctor was busy with his smart phone and told my friend to wait outside until he is through with his call. My friend replied that his son had high fever and could not wait any longer. The doctor got angry, wrote the prescription without even inspecting the little one and went back to finish up his call.

Another incident happened to another friend of mine who told me that he had visited a clinic near his house in Sabahiya. He was diagnosed with a sore throat and was given some medicine to gargle with it, but there was no use. So he thought he would be better off going to the hospital near that area. When the doctor there saw him, he said there is nothing wrong with the sore throat. “Take this pain killer and you will be ok,” the doctor said. My friend replied that he felt pain when swallowing, then the doctor replied by saying: “You teach me how to do my work?”

The third incident that I have personally encountered is when I took my six-year-old boy to be inspected for a small bump on his eyelid. I was told by the doctor at the clinic to put a warm piece of cloth on it till it is gone. I believed him and did so. A few days later, the bump started to become bigger and bigger. I decided to take him to the big hospital near Hadiyah, and when he was diagnosed, I was told that he needed a minor surgery that must be done within a week. My son underwent the surgery, and alhamdulillah everything is fine now.

What I wanted to say is that doctors must take enough time to diagnose their patients rather than being busy with their smart phones. They need to look you in the eye, smile and assure you that everything will be fine after making the necessary tests, instead of giving the well-known painkiller.

Patients need assurance, a smile, a word of relief, rather than getting the painkiller and being discharged very quickly. Doctors are angels of mercy and must remain like that forever and always look at the patient as their kids, fathers, mothers, sisters or brothers.

In the US, when I used to go to a public hospital, I felt as if I was in a five-star hotel after seeing how careful the doctors, nurses and staff used to take care of me and others as well, because they respected the oath they had taken prior to assuming this humanitarian post. May Allah bless us all.

Until the next article in sha Allah.

By Talal Al-Ghannam

This article was published on 29/03/2016