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Kuwait airport and customer reviews

Muna Al-Fuzai

Muna Al-Fuzai

The Kuwait airport customer review was all over social media lately and many Kuwaitis seemed unhappy with the criticism made by most reviewers.

I am not going to argue with those who clearly expressed their disappointment over the airport’s condition for various reasons - some views were logical and fair while some were exaggerated. I respect all views, because at the end of the day, passengers want to feel safe and secure travelling to any destination. Whether you are coming to Kuwait for a short trip, transit or for work, you want to be comfortable with the facilities provided to you by the country’s airport, staff and services.

Kuwait is a rich country and most reviewers were comparing Kuwait airport with other airports in the Gulf. I think they missed the point, that apparently Kuwaitis are fully aware of the condition of Kuwait airport.

Maybe they are hoping for future improvements or a new airport, but I don’t recall any dissatisfaction locally with its condition. In fact, when these reviews came to light on social media, some comments were defending the airport while some politicians were using it as a way to criticize the government’s performance.

This shows the complexity of matters in Kuwait, which is the politicization of public issues, as the airport reviews were commenting on logistics, cleanliness, seating, queues and services in general and said nothing against the government.

I need to say that Kuwait is usually compared to Dubai or Doha because they are all links in the GCC chain, but this doesn’t mean that all Gulf states should be alike. Every country has its own mentality and public attitude. Besides, Kuwait has been through difficult phases in the past and even now over security, population and infrastructure.

I agree that Kuwait airport fares poorly when it comes to a first or final impression compared to Dubai or Qatar and improvement is essential. Yet, we should not be sensitive over any criticism appearing in a review or elsewhere. These reviews could be a great instrument for change and improvement. I know this is difficult to do now with nearly everyone packing to leave town for summer holidays, but it could be a good start....

Happy Eid! Enjoy the holidays!

By Muna Al-Fuzai
muna@kuwaittimes

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This article was published on 17/07/2015